Responsible Gaming

Bizzo exists to offer games as a form of entertainment. We expect players to treat it that way. Never as a source of income or a solution to financial problems. This page explains how we support responsible play, what tools you can use, and where to find help if gambling stops being fun.

Gambling as Entertainment

Gambling should always be a leisure activity, not a method to earn money. Chasing losses, borrowing to gamble, or playing while under financial stress are strong signals that gambling has become harmful. If you recognise any of these behaviours in yourself, it’s important to act early.

Tools to Manage Your Play

Bizzo gives you several options to control your gambling:

- Deposit limits: Set daily, weekly or monthly caps on how much you can add to your account. Limits apply immediately. Raising a limit requires a 24-hour cooling-off period. - Loss limits: Restrict the total amount you can lose over a set period. Like deposit limits, reductions take effect straight away; increases are delayed by one day. - Session time limits: Decide how long you can stay logged in during a single session. - Reality checks: Receive pop-up reminders at intervals you choose, showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days or 30 days. Your account will be fully locked during this time. - Self-exclusion: Voluntarily close your account for a minimum of six months. Reinstating access before this period ends is not possible.

All these settings are found in your account under “Responsible Gaming.” Changes to lower your limits happen right away. Any request to increase them is held for 24 hours. A rule designed to prevent impulsive decisions.

Recognising Problem Gambling

Warning signs include:, Feeling restless or irritable when trying to cut down, Lying to family or friends about how much you gamble, Gambling to escape problems or relieve anxiety, Spending more than you can afford to lose

These are not moral failings. They’re indicators that professional support may help. Ignoring them often makes things worse.

Getting Independent Help

Free, confidential support is available across Australia. You can contact Gambling Help Online by phone or live chat. They provide counselling, self-help tools, and referrals to local services. Support is available 24/7 and tailored to your situation.

Protecting Minors

You must be at least 18 years old to open an account. We verify age and identity during registration using government-approved documents. If you share devices with children, consider installing blocking software like Net Nanny or Gamban to prevent underage access.

Account Rules and Fair Play

Only one account per person is allowed. You must provide accurate personal details and complete identity verification (KYC) before your first withdrawal. This protects both you and the operator from fraud.

Bonuses come with clear terms: wagering requirements, eligible games, expiry dates, and caps on winnings. Abusing bonus offers, such as creating multiple accounts or exploiting loopholes, will void any related winnings.

We monitor gameplay for fairness. Using bots, colluding with other players, or disputing legitimate transactions through chargebacks breaks our rules and may lead to account closure.

If you have a complaint, contact our support team first. If the issue remains unresolved, you can escalate it to your state or territory gaming regulator.

Privacy and Data Use

We collect:, Identity and contact details (to confirm you’re 18+ and prevent fraud), Payment information (to process deposits and withdrawals securely), Technical data like IP addresses and device type (to detect unauthorised access)

Your data is never sold. It is shared only with payment processors, identity verification partners, and regulators. Always under strict confidentiality agreements.

We keep records as required by law, typically for five years after account closure. You have the right to access, correct, or request deletion of your data. To exercise these rights, email our privacy team.

Cookies on our site fall into three categories: - Essential: Needed for login and security - Analytics: Help us understand site performance - Marketing: Used for personalised ads (you can opt out)

All data transmitted between your device and our servers is encrypted. Staff access to player accounts is limited and logged.

Staying in Control

If gambling ever feels like a burden, pause and reflect. Use the tools provided. Reach out for help. The goal is simple: keep play enjoyable, safe, and within your means.