Privacy and Responsible Gaming at Bizzo

Bizzo takes your privacy seriously and is committed to responsible gaming. This page explains how we handle your personal information, what tools are available to help you stay in control, and the rules that apply when you play with us.

Your Personal Information

We collect several types of data to operate our service lawfully and securely. This includes identity details (like your name and date of birth), contact information (email and phone number), payment records, and technical data such as your IP address and device type. We use this information to verify your age and identity, process transactions, prevent fraud, comply with legal obligations, and improve our site’s performance.

Your data is never sold. We share it only where required: with payment processors to handle deposits and withdrawals, with identity verification partners during account checks, and with state or territory gaming regulators if requested as part of their oversight. All transfers are protected by encryption, and access within our systems is limited to authorised staff.

We keep your information for as long as needed under Australian anti-money laundering and gaming laws. Typically five years after your last activity. You have the right to request access to your data, correct inaccuracies, ask for deletion where permitted, or object to certain uses. To exercise these rights, contact our data protection team through the secure messaging system in your account.

Cookies and Tracking

Our website uses cookies to make the site work properly and to understand how visitors use it. Essential cookies are required for login, security, and game functionality. They cannot be switched off. Analytics cookies help us measure traffic and spot errors; marketing cookies let us show relevant offers. You can manage non-essential cookies via the banner that appears on your first visit or later through your account settings.

Account Rules and Fair Play

Only individuals aged 18 or over who reside in eligible parts of Australia may register. One account per person is allowed. During sign-up, you must provide accurate details. Before your first withdrawal, we’ll ask for proof of identity and address. This is standard practice to meet know-your-customer (KYC) requirements.

Deposits and withdrawals are processed through verified payment methods linked to your name. Bonus offers come with terms: wagering requirements, game eligibility, expiry dates, and caps on how much you can win from bonus funds. Attempting to exploit bonuses across multiple accounts will void all offers and may lead to account closure.

If an account shows no login activity for 12 months, it may be classified as dormant. We’ll notify you before applying any dormancy fees, which are clearly listed in our full terms.

Cheating, collusion, bot usage, or filing false chargebacks breaches our fair play policy and will result in account suspension. If you have a dispute about a game outcome or transaction that we can’t resolve directly, you may escalate it to your state or territory gaming regulator.

Staying in Control

Gambling should be entertainment, not a way to earn money. Bizzo provides tools to help you manage your play:

- Deposit limits: Set daily, weekly, or monthly caps. Limits take effect immediately; increases require a 24-hour cooling-off period. - Loss limits: Restrict how much you can lose over a set time. - Session limits: Choose how long you can play in one sitting. - Reality checks: Get pop-up reminders showing session duration at intervals you choose. - Cooling-off periods: Take a break of 24 hours, 7 days, or 30 days. - Self-exclusion: Lock your account for a minimum of six months. This action is immediate and irreversible during the exclusion term.

Signs of problem gambling include chasing losses, lying about how much you’ve spent, or feeling restless when trying to cut down. These are common and nothing to be ashamed of. But they do mean it’s time to seek support.

Free, confidential help is available through Gambling Help Online. Trained counsellors offer advice, resources, and referrals across Australia. If you share a device with others, consider installing parental control software like Net Nanny or K9 Web Protection to block access to gaming sites.

Changes to This Policy

We may update this page to reflect changes in law or practice. Any material change will be posted here, and we’ll notify active players via email. Continued use of the site after updates means you accept the revised terms.